Our Policies

Welcome to Pet Luxe Heaven! By accessing or making a purchase on our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services.

General Information

Pet Luxe Heaven specializes in providing premium pet accessories. These Terms govern your use of our website and services. If you do not agree to these Terms, please refrain from using our site.

Eligibility

By using this website, you confirm that you are at least 18 years old or have parental/guardian consent.

Product Information

• Accuracy: We strive to provide accurate descriptions, but minor variations in color or size may occur due to monitor settings or manufacturing processes.
• Availability: All products are subject to availability. We reserve the right to discontinue any product without notice.

Orders and Payments

• Order Acceptance: Orders are only confirmed upon successful payment.
• Payment Methods: We accept credit/debit cards, PayPal, and other payment methods displayed at checkout.
• Pricing: Prices include applicable taxes unless stated otherwise. We reserve the right to change prices without prior notice.

Shipping and Delivery

• Processing Time: Orders are processed within 2-3 business days.
• Shipping Time: Delivery times vary based on location and shipping method selected at checkout.
• Shipping Costs: Shipping fees are calculated during checkout and are non-refundable.
• Lost/Damaged Items: We are not liable for items lost or damaged during transit. Please contact the carrier directly for such claims.

Returns and Refunds

• Eligibility: Returns are accepted within 5 days of delivery for unused items in their original packaging.
• Return Process: Contact us at [your email address] to initiate a return.
• Refunds: Refunds will be processed within 7-10 business days of receiving and inspecting the returned item. Shipping fees are non-refundable.

Contact Information

For any questions or concerns about these Terms and Conditions, please contact us:
Email: info@petluxeheaven.com

By using our website and services, you agree to these Terms and Conditions. Thank you for choosing Pet Luxe Heaven for your pet accessory needs!